JCI Group has been having Heartland prepare our e-news since June 2005. This used to be a job I dreaded, and was never able to do on a regular schedule. The team at Heartland has made this task much easier. They are very flexible and never flinch when I ask for something out of the ordinary or send some file in the wrong format. Over the years I've used their instant newsletter when I was really pressed for time, I've assembled the stories from their library of articles, and I've provided all of the material when I felt creative. Now we've got a regular schedule set up which forces me to plan to do this, and if I'm slow, they'll gently remind me.