IT News for You

Last updated May 8, 2012

Missed or Skipped Newsletters

It is your responsibility to choose and/or provide content for your company e-newsletter. We will do our best to remind you and help you with this process. Billing will not be adjusted if you choose to skip a month or you miss a month after we have sent our reminders. A newsletter will be considered skipped and irredeemable if it has not been completed by the 5th day of the following month. For example, a November newsletter will be considered skipped if no content is provided by December 5th.

We provide a standard newsletter that you may opt to use if you do not want to choose your own articles or do not have the time to. We can create a standard newsletter draft for you and send it to you for approval and modifications if you miss a month or are running late.

Newsletters that are missed due to late payment (credit hold) will also not be refunded.

Hours of Availability

Newsletter designers are available Monday-Friday, 8:00am-5:00pm Central Time, and we do our absolute best to respond to all communication in a timely manner during normal business hours. Communication outside of normal business hours is not guaranteed. Newsletter designers announce any lengthy absences in advance so that you can plan accordingly.

If your newsletter designer is unavailable at a crucial time, you can contact the team leader at 816-232-9919 or rstancliff@heartlandtechnologies.com, so that we may assign you a temporary newsletter designer.

Rush Jobs

We do not provide special accommodation for rush jobs. Please be aware that certain times of the month are very busy, and we do not guarantee that last minute requests will be done on time, especially if they fall outside of our normal business hours.

While we have a quick turnaround time for newsletter issues, submitting your requests and content at least one week in advance will ensure that your newsletter is completed quickly and hassle-free.

Attribution

You may not remove or in any way change bylines, permission lines, copyright statements, or author biographies on articles that require attribution. This is a direct violation of the terms of use for our licensing of third-party content.

You may not add attribution statements to attribution-free articles. This is plagiarism.

Usage

Articles with restricted usage may not be posted on a blog or distributed through a news feed. They may not be used in a newsletter not created by the IT News for You team. Restricted usage articles may only be posted on your website as landing pages for links from your newsletter.

Articles with no usage restrictions may be used anywhere on your website or distributed through a news feed. You may not submit them to or use them on any website or service outside of your company's website.

Modification

You may not modify attributed articles in such a way that the original intention or meaning of the article is changed. For example, you can fix spelling mistakes and punctuation errors, but you cannot change an article from recommending a certain action or product to recommending another action or product, or not recommending the original action or product at all. You may remove sentences from an article only if it does not remove a central point or message of the article.

You may remove hyperlinks from articles, but you cannot remove any attribution statements or author biographies.

Content from Third Parties

If you choose to use articles or other content from another source, you must provide us with a written statement from the original author that you have permission to use this content in your newsletter. If you do not have explicit permission from the original author, you may not use the content in your newsletter, but you can link to it or paraphrase it.

If you partner with a vendor and receive marketing and sales content from them, you may use this content in your newsletter without written permission. If you do not explicitly state that you are a partner (such as through statements or logos on your website or newsletter), we may ask you to verify that you are a partner.

Using content from another source without permission is a copyright violation. Using content from another source and attributing it to yourself is plagiarism. We take no responsibility for any copyright violations or plagiarism that you may commit by not thoroughly checking copyrights, obtaining permission, or falsifying permission.

Website Integration

Coding standards for emails are different from coding standards for websites, and the two are not compatible, especially if you are maintaining W3C coding standards on your website. Our newsletters and templates are created for email use only.

We do not provide integration with websites, and we do not guarantee that your newsletter will display properly if you copy it directly to your website. We encourage you to link directly to the HTML email file on your server (or ours) or to the URL created after you send via Constant Contact, MailChimp, or another email sending service. Copying and pasting your email or even a portion of your email into your website (especially a WordPress or other CMS-based website) will probably not work.

We do not provide webpage versions of emails.

Content Hosting

As part of our service, we will host any files and images that are part of your e-newsletter. However, if you cancel our service, we cannot guarantee that links to hosted files will remain working.

If you prefer that your newsletter files and images be hosted under your own domain name, we are more than happy to give these files to you or to even upload them to your server if given FTP credentials. Hosting files yourself gives you more control over them for years to come and better brands your e-marketing campaigns.